Listen first
The first part is understanding what brings you in, and how you would like to feel about your face, rather than which procedure you think you need. People often arrive asking for something by name. The more useful place to start is the concern sitting underneath that request.
Examine properly
Next is a structured look at the skin, the structure and the way the face moves, in good light. This is where a complaint becomes a diagnosis. Heaviness around the jaw, for example, can come from skin, fat, muscle or bone, and each one points to a different treatment.
Explain honestly
Then the options, in plain language, with the reasoning and the trade offs, including what it costs to simply wait. A consultation that can comfortably end with wait, or with do less for now, is one worth trusting. Sometimes the answer is a small combination, sometimes a single thing, and sometimes it is to come back in a year.
The practical part
With Dr Ong, a consultation is unhurried, and you see him throughout, not a nurse. He takes a full medical history, so there is nothing you need to memorise beforehand. Where it is appropriate, treatment can be done the same day.
